These Terms of Service (“Terms”) govern your access to and use of the website located at getrocksolid.co, the associated mobile application powered by Mariana Tek (collectively, the “Platform”), and all services, memberships, classes, recovery amenities, and physical therapy provided by Rock Solid Physical Therapy, LLC, doing business as Rock Solid Fitness & Wellness Club (“Rock Solid,” “we,” “us,” or “our”), located in the Castle Rock / Castle Pines, Colorado area.

By creating an account, purchasing a membership or service, booking a class or appointment, checking in, or otherwise accessing the Platform or our facility, you agree to be bound by these Terms. If you do not agree, do not use the Platform or our services.

 

1. Eligibility and Accounts

You must be at least 18 years of age to create an account, purchase a membership, or use our facility and services. By using the Platform, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

 

2. Services

Rock Solid provides group fitness classes (including Reformer Pilates, strength training, mobility, and related formats), open gym access, recovery amenities (including sauna, cold plunge, red light therapy, and compression), and physical therapy services. Specific offerings, schedules, and availability are subject to change.

 

3. Memberships, Billing, and Cancellation

Memberships are billed on a recurring basis according to the plan selected. By purchasing a membership, you authorize Rock Solid to charge your payment method on file for the recurring fees until canceled in accordance with these Terms.

Membership Cancellation: To cancel a membership, send a written request via email to info@getrocksolid.co. Include your full name and membership details. Your 30-day cancellation period begins once we receive your email. You will typically be charged one additional billing cycle due to the 30-day notice requirement. Cancellations submitted by phone, text, or other methods will not be accepted.

Founder/legacy pricing, if applicable, ends upon cancellation. Re-enrollment is subject to current rates. Family and household discounts are applied as described at the time of purchase and on our website.

 

4. Class, Appointment, and Facility Policies

We request that you cancel any missed classes or appointments through the Platform or by contacting the front desk so we can accommodate waitlists.

• Fitness Classes: Cancel 8 hours or more before start time — no charge. Cancel less than 8 hours before — $15 late cancellation fee. No-show — $29 fee.

• Recovery Appointments: Cancel 4 hours or more before — no charge. Cancel less than 4 hours before — $15 late cancellation fee. No-show — $25 fee.

• Physical Therapy and Personal Training: Cancel 24 hours or more before — no charge. Cancel less than 24 hours before — 50% of the appointment cost. No-show — 100% of the appointment cost.

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Open Gym access is a privilege granted at management’s discretion. Members must book sessions in advance. Management reserves the right to revoke Open Gym privileges for failure to follow facility rules, repeated late arrivals, uncleanliness, or disruptive behavior.

 

5. Assumption of Risk and Waiver of Liability

Participation in fitness classes, open gym, recovery services, and physical therapy involves inherent risks, including but not limited to muscle strains, sprains, fractures, cardiovascular events, and other injuries, which can range from minor to severe or, in rare cases, death.

By using our services, you acknowledge that you are voluntarily participating with knowledge of these risks. You represent that you are in good physical condition and have consulted a physician if you have any medical concerns. You agree to immediately stop any activity that causes pain, dizziness, or discomfort and to notify staff.

To the fullest extent permitted by Colorado law, you release, waive, and forever discharge Rock Solid Physical Therapy, LLC, its owners, employees, contractors, and agents from any and all claims, damages, or liability arising out of or related to your participation, including claims arising from the negligence of Rock Solid (except for willful or wanton conduct). You further agree to indemnify and hold Rock Solid harmless from any claims brought by third parties arising from your conduct.

 

6. Physical Therapy and Health Disclaimer

Physical therapy services are provided by licensed professionals. Nothing on the Platform or in group fitness or recovery services constitutes medical advice, diagnosis, or treatment. Always consult your physician before beginning any new exercise or recovery program. Results vary by individual.

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7. Payments and Fees

All prices are in U.S. dollars. You authorize us to charge your payment method on file for memberships, classes, appointments, late fees, no-show fees, and any other charges. Failed payments may result in suspension of access until resolved. Sales tax is applied where required.

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8. Prohibited Conduct

You agree not to:

• Share account credentials or allow unauthorized persons to use your membership

• Engage in disruptive, harassing, or unsafe behavior

• Record or photograph others without consent

• Misuse equipment or fail to follow staff instructions and facility rules

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9. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by Rock Solid or its licensors and is protected by intellectual property laws. You may not copy, modify, or distribute any content without prior written permission.

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10. Limitation of Liability

To the maximum extent permitted by Colorado law, Rock Solid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Platform or services, even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount you paid to Rock Solid in the three (3) months preceding the claim.

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11. Termination

We reserve the right to suspend or terminate your account and access to the facility at any time for violation of these Terms, non-payment, or conduct that we determine is harmful to the community or our business.

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12. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Douglas County, Colorado.

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13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Platform with a new effective date. Continued use of the Platform or services after changes constitutes acceptance of the revised Terms.

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14.SMS Messaging Terms

• Program Description

By opting in, you agree to receive recurring automated text messages from Rock Solid Fitness & Wellness Club (“we,” “us,” “our”) at the mobile number you provided. Messages may include appointment and class reminders, booking confirmations, waitlist notifications, membership and billing alerts, account updates, customer support follow-ups, and occasional promotional offers or facility announcements related to Rock Solid Fitness & Wellness Club. Consent to receive these messages is not a condition of any purchase.

• Message Frequency

You may receive up to 8 messages per month. Message frequency may vary depending on your activity and interactions with us.

• Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

• How to Opt Out and Get Help

You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@getrocksolid.co or (303) 993-6999.

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15. Contact Information

If you have questions about these Terms, please contact us:

Email: info@getrocksolid.co

Phone: (303) 993-6999

Website: getrocksolid.co

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By using our services or Platform, you acknowledge that you have read, understood, and agree to these Terms of Service.

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